PT Garuda Indonesia - Passenger / Operation Service Assurance, Service Analyst, IT Generalist Application Analyst, Aircraft Maintenance Management, Crew Assignment & Cropa

PT Garuda Indonesia (Persero) - the national flag carrier - is the national airline of Indonesia. It is named after the mythical bird Garuda. It is headquartered at Soekarno-Hatta International Airport in Tangerang. Garuda Indonesia is listed as a 4-star airline by Skytrax, and is also listed among Skytrax’s Quality Approved Airlines. It is wholly owned by the Indonesian Government and employs 6,285 staff (at March 2007). We are currently seeking:



Passenger / Operation Service Assurance
PASSENGERS SERVICE ASSURANCE
Responsibilities:

• Ensure the achievement of On Time Performance (OTP) via the handling of the Pre and Post Flight Handling and Customer Service
• Ensuring the Pre and Post Flight Operational handling and Customer Service by Ground Handling Agent (GHA) run in accordance with applicable SOPs
• Ensure handling of Code Share Agreement for Pre and Post Flight Handling and Customer Service with Other Carrier implemented in accordance with procedures
• Ensuring availability of activity reports relating to the Pre and Post Flight Handling and Customer Service
• Ensure handling of Flight irregularities by GHA run in accordance with SOP
• Ensuring availability of Flight report irregularities
• Ensure implementation of operational activities in aviation and flight catering in accordance with (Service Level Agreement) SLA
• Ensure the follow-up findings of the SLA, Service Station Report by GHA actionable

OPERATION SERVICE ASSURANCE
Responsibilities:

• Ensure the achievement of On Time Performance (OTP) via the operational handling of Load Control / Ramp Control / Catering Control by Ground Handling Agent (GHA)
• Ensuring operational Load Control / Ramp Control / Catering Control by GHA run in accordance with applicable SOPs
• Ensuring availability of activity reports relating to the Load Control / Ramp Control / Catering Control
• Ensure handling of Flight irregularities by GHA run in accordance with SOP
• Ensuring availability of Flight report irregularities
• Ensure implementation of operational activities in aviation and flight catering in accordance with SLA
• Ensure the follow-up findings of the SLA, Station Operation Report by GHA actionable

Requirements for Passenger / Operation Service Assurance :

• Male / Female
• Indonesian Citizen
• Age max. 28 years old
• Education graduates min. D3 all the majors (preferably majoring in Air Transportation / Airport Management) from the reputable university / educational institution
• GPA min. 2.75 (scale 4:00)
• Good looking
• Height for female min. 160cm, and male min. 165cm, with a proportional weight
• Physically and mentally healthy
• Fresh graduates are welcome to apply
• Mastering English (active oral and written)
• Mastering the use of computers and application of information systems (min. Ms Office and internet)
• Willing to be placed in the area of ​​the Soekarno-Hatta Airport and works with shift system (shuttle provided by means of door-to-door)

SERVICE ANALYST
Responsibilities:

• Responsible for collecting issues and problems related to Ground Service Management Service which includes systems & procedures and service quality
• Analyze, formulate, compile the data / information in order to see the development of mass / other indicators related to Service Management
• Develop alternative solutions, recommendations or appropriate planning is related to Service Management

Requirements for Service Analyst:

• Male / Female
• Age max. 28 years
• Physical & Spiritual Health
• Education graduates min. S1 from reputable university Majoring in Economics / Management, Industrial Engineering, GPA min. 3.00 (scale 4:00)
• Ability to work in a team or individual
• Strong analytical thinking
• Able to make business processes and business process improvement / re-engineering
• Mastering computer programming as follows: MS.Office, SPSS, MYOB, eViews for economics / management, MS.Office, Design (AutoCAD, etc.), Simulation (Pro models, etc.), Mind Mapping (Mind Manager)
• Mastering English actively, both verbal and written
• Preferably with working experience
• Work placement at the head office of Garuda Indonesia Area Office Soekarno-Hatta Airport

IT Generalist Application Analyst
Responsibilities:

• Identify issues and problems related to the development and maintenance of IT application systems & ICT (ICT & IT application systems development and maintenance) which includes the development of IT application systems & ICT (ICT & IT application systems development), application system maintenance IT & ICT (ICT & IT application systems maintenance).
• Analyzing, clarifying and defining the business requirements / needs of the user (to analyze business / user requirements).
• Identify the system’s ability to conduct exploration of the functions of the library resources, R & D, technological developments, to anticipate the needs of new and improved system performance.

Requirements for IT Generalist Application Analyst:

• Male / Female
• Indonesian Citizen
• Age max. 28 years
• Physically and mentally healthy
• Education min. S1 graduate from reputable university majoring in Informatics and Information Systems, GPA min. 3.00 (scale 4:00)
• Ability to work in a team or individual
• Mastering programming web-based applications (web programmers) like. NET, Java, Flash and integration with SAP
• Mastering English actively, both verbal and written
• Experienced in the field min. 1 year
• Work placement at the Garuda Indonesia Training Center (Duri Kosambi) / Garuda Indonesia Head Office Area Offices Soekarno-Hatta Airport

Aircraft Maintenance Management
Requirements:

• Male / Female
• Citizens of Indonesia
• Age max. 28 years
• Education min. S1 Engineering majoring in Mechanical Engineering and Aviation from reputable university / educational institution, GPA min. 2.75 (scale 4:00)
• Mastering the English language (spoken and written)
• Mastering the use of computers and information systems applications
• Ability to work in team and individual
• Fresh Graduates are welcome to register
• Work placement at the head office of Garuda Indonesia Area Office Soekarno-Hatta Airport

CREW ASSIGNMENT & CROPA
Requirements:

• Male / Female
• Citizen of Indonesia
• Age max. 28 years
• Education Min. D3 various disciplines from reputable universities / educational institutions
• GPA Min. 3.00 (scale 4:00)
• Mastering the English language, spoken and written
• Mastering the use of the computer (min. MS Office and Internet) and information system applications
• Fresh Graduate are welcome to apply
• Location of placement in Jakarta, Denpasar, Ujung Pandang, and Medan

Registration is only done in e-Recruitment website at http://career.garuda-indonesia.com Garuda Indonesia, and did not receive a job application letter in hardcopy and softcopy

The entire selection process will be implemented at the Headquarters Garuda Indonesia and / or SBU Garuda Indonesia in Jakarta

Closing Date : 9 August 2011