Global Assistance and Healthcare - 24 / 7 Call Center Agent

Global Assistance and Healthcare, a well-established international medical assistance provider to the Insurance, Oil and Gas, Mining and other corporate sector is inviting highly motivated individuals to fill in the position of:



24 / 7 Call Center Agent
As a call center agent you will be responsible for:

• Handling incoming/outgoing calls, notably answering phone calls from insured person
• Checking the validity of membership
• Identifying the level of coverage
• Identifying the request
• Processing the request
• Coordinating with the referral service in case of medical emergency
• Report any complaints from callers / clients

Requirements:

• Education: University Graduate (D3 / S1 of any discipline will be an advantage)
• Experience:
• Motivated junior welcome as we provide training
• Insurance and / or working call center experience background will be an advantage
• Language:Perfect
• Bahasa Indonesia, in both spoken and written.
• Good spoken & written in English is a plus.
• Other:
• Female / Male
• Willing to work on a 24 / 7 rotating shift
• Excellent interpersonal and communication skill
• Computer literate-Fast learner and able to work under pressure
• Able to Work as Individual as well as in a Team
• Customer and Services Oriented
• Positive and outgoing attitudes

Should you interest in those positions, please send your application including resume and contact number (not more than 200KB) to:

Global Assistance and Healthcare
hrd@global-assistance.net
Put Subject on E-mail: CCA_(and your full name)